Showing posts with label LS Wagen. Show all posts
Showing posts with label LS Wagen. Show all posts

Monday, April 13, 2020

THE GOOD SAMARITAN REVISITED - A GUIDE TO CHARITABLE GIVING



Just who is a Good Samaritan?

And Jesus answering said, "A certain man went down from Jerusalem to Jericho, and he fell among thieves, which stripped him of his raiment, and wounded him, and departed, leaving him half dead.  And by chance there came down a certain priest that way: and when he saw him, he passed by on the other side.  And likewise a Levite, when he was at that place, came and looked on him, and passed by on the other side.  But a certain Samaritan, as he journeyed, came where he was: and when he saw him, he had compassion on him, and went to him, and bound up his wounds, pouring in oil and wine, and set him on his own beast, he brought him to an inn and took care of him.  And on the morrow when he departed, he took out two pence, and gave them to the host, and said unto him, "Take care of him; and whatsoever thou spendest more, when I come again, I will repay thee."" 1   Luke 10:30-36, NKJV

Unfortunately, in modern times, the Good Samaritan has taken on other less desirable characteristics.  Let us revisit the modern Good Samaritan.

What are these characteristics of the modern Good Samaritan?  Just…

Who is "The Good Samaritan Revisited?"


Well, the story goes the same way as above until the Good Samaritan chooses a different inn, and then it takes a turn.  Instead of taking the injured man directly to the inn, he brought him to his Aunt Emma’s, and asked her what she thought he should do.  Aunt Emma told him that she heard of an inn down the way that could take care of the injured man.  Instead of staying overnight, however, the Good Samaritan left the same day, where he took out two pence, gave them to the innkeeper while, leaving out the back door, and said, "Take care of him with the two pence."  Because the innkeeper never saw the Samaritan again, the innkeeper spent the two pence on wine, women, and song, while neglecting the injured man.  And the innkeeper raised a sign, which read, “More Good Samaritans Wanted. Bring Money."  

In Luke’s version of “The Good Samaritan,” the Good Samaritan used his own judgment based on past experience with the inn.   He checked out “The Good Innkeeper” by staying at his inn for a day.  He noticed the room was clean, the meals were on time, and the innkeeper’s customers were happy. He took care of the injured man personally.  He purposefully made his way back to repay the innkeeper, and to see what kind of a job the innkeeper did in taking care of the injured man.

In the modern version of “The Good Samaritan”, The Good Samaritan used his Aunt Emma’s judgment and experience with the inn.  He stayed only long enough to drop off his charge, and neglected to take care of the injured man personally. He had no personal experience with the innkeeper’s care.  He purposefully decided never to return to the inn, so he wouldn’t need to repay the innkeeper, and he neglected to see what kind of a job the innkeeper did in taking care of the injured man. 

Today, most people do not pick up people by the side of the road, in order to take care of them, given the necessary security precautions modern life necessitates.  However, Americans do give to charitable institutions that we trust to take care of the sick, poor, and needy.  Whether you are an individual trying to decide which charitable institution to donate to, the executive of the charitable institution yourself, or a business executive representing a business, which donates to charity, there are certain modern guidelines you should follow.

Even though modern life has changed things, Luke’s Version of “The Good Samaritan” still has great truths to teach us in dealing with charities. It undertakes the virtues of personal responsibility, and accountability.  The Good Samaritan Revisited, the one revealed in modern life is goodhearted, but careless.   He may give to anyone who puts up a shingle, reading, “Reputable Charity.”

Modern life, not withstanding, we have the responsibility of interacting with our charities not only goodheartedly, but prudently.  Like “The Good Samaritan” in the well-known parable, we still have the responsibility of personally investigating charities, before we donate to them. We still have the responsibility of making our way back, to see if the charities need other funds to complete the project, and to check on the quality of their work. Charities themselves need to institute procedures that follow through on their tasks, and institute quality control measures. Luke’s version of “The Good Samaritan” stresses not only good heartedness, but also personal responsibility, and accountability.  Virtues still needed, but not necessarily headed in our times.

Exhort, and watch your innkeepers.

Just how do you investigate these modern innkeepers of contemporary times?  You can call the Federal Trade Commission’s Bureau of Consumer Protection in order to see if any legal complaints are registered against your charity.2   Your state’s Secretary of State’s office can tell you if the charity is registered as a 501 (c) (3) non-profit charity,3 and they can tell you which state laws apply to your charity.4  Your local state attorney general's office will tell you if the charity has any legal complaints registered against your charity. 3

Since business plans are the means that a charity will use to carry out its goal, you should demand detail written descriptions of the charity's financial statements, such as Income Statement, Balance Sheet, Statement of Cash Flows, and Statement of Retained Earnings.  You also want to see mission statements, and business plans. 3   If you find something you don't like demand, no exhort, that the charity managers change their policy, and refuse to give.

Minister in compassionate carefulness.
Beware of charities that refuse to give you this information, citing claims that they don’t have enough staff and time to answer all of your questions.  Out of the ashes of  the September 11th attacks in 2001 fake charities that absconded with genuine charity names arose like Phoenixes, proving you can never be too careful.2    Always pay by check, or credit card.  This way you could stop payment on a check, or dispute the credit card charge with your bank, if you discover the charity was a fraud.  Even for legitimate charities, cash donations are too easy, and too tempting to embezzle.  Too easy to pick a dollar bill or two from that hat that someone passed.

Charity paid for by other people’s money is not charity.  During September 11th tragedy’s aftermath, it was broadcasted on the CBS news that people were borrowing money for the United Way’s September 11th Fund.5  Creditors' money is other people’s money.  If you never pay off your credit card debt.  It’s not your money.  It’s your creditors.  You want the full benefit of your goods. Pay by credit card only by choice, only for convenience, and not on the insistence of the charity. Pay off your card every month in order to never pay interest on a credit card loan to a charity.

Follow “The Golden Rule” by applying accountability.
The Golden Rule, states “Do onto others, as you would have them do onto you.”  Luke’s “Good Samaritan” prudently checks back with the innkeeper. If you were the injured party wouldn't you want people to check on your welfare?  Apply accountability; request to tour the charity’s facilities, and ask to talk to some of the people that the charity helped.  Questions to ask the recipients can include--How were you treated by the charity? Were you thoroughly helped?  

Other questions to ask yourself include--Did you observe the charity operating in a moral and ethical manner towards everyone, including the charity’s creditors, its benefactors, the press, the society at large, its employees, and volunteers?  Did the funds go, where the charity said they would go?  Does the charity have enough funds to meet their goal?   Was there a follow up procedural tracking system in place in order to follow up and help the recipients at a later time?   Does the charity release tax returns to the public, an IRS requirement?  Is the charity listed in the phone book?  Do they have a public presence, such as a website? 6

If you can, volunteer in order to experience charities actions close at hand. The “Good Samaritan” in you will work your way back in order to repay the innkeeper. Check on the innkeeper.  Closely watched innkeepers, are better innkeepers. Remember charities with nothing to hide will welcome involvement.

Diligently rule over compassionate funds.
Some stays at the inn bring forth good news.  Other stays at the inn issue forth careless innkeepers.   What if you yourself can’t personally volunteer your time, but you still want to know more about another charity?  Both good reports, and exposes about any charity can be found at your local public, or university library. All it requires is a valid library card.  Reference librarians can help you research literature about a charity, or for a substantial fee, they will conduct a computerized literature search of their databases for you. 7   You don’t even have to physically access the library.  Databases are now available remotely through your home computer by accessing the Internet.  See your local reference librarian for more information.

Investigate distressing mercy.

Besides reviewing print media at your local library, listening to the broadcast media is also a good source of information about charitable activities.  By watching the evening news, and listening to the radio, you can tell you how the recipients of the charities are treated. For  example on October 26, 2001, it was reported on the CBS news that widows of the World Trade Center were not being contacted by the charities in a timely enough manner in order to meet their October home mortgage payments. 5

Avoid complicated giving that appears simple.
All of us have given to charities for less than charitable reasons. We may feel that in order to be promoted and accepted at work, we need to give to our employer sponsored charities even though we may have a hard time paying our own grocery bills, and budgeting for our own financial future.   Our giving then becomes complicated, our ruling over our funds careless, and our mercy is distressing.  Automated payroll deductions for charity looks simple, but in reality is complicated giving, especially if unexpected personal expenses stretch that paycheck too thin.

Preside with diligence.
Unfortunately, like the modern Good Samaritan, who followed Aunt Emma's recommendation, today, people will give to charities, just because their employer invites a charity in for a fund raising chat.  Modern American’s assume that their employer personally investigated the recommended charities. You may assume that your employer had contacted some of the watchdog organizations, such as The American Institute of Philanthropy in Bethesda, MD, the Better Business Bureau Wise Giving Alliance in Arlington, VA, and Better Business Bureaus around the country that are helpful in overseeing some of the  activities of our well-known charities. 8   This may or may not be true. Don't just give blindly to someone in power's favorite charity.  Think for yourself.

Even if your work environment has assigned the Vice President of Public Affairs the role of approving and investigating company-sponsored charities, he may not share the ideal of full disclosure.  He may have found unsettling information, but decided not to share it. 

Even worse is that some companies don’t have any type of policy toward charities at all, and neglect to assign a company watchdog.  Charitable endorsements can then sneak through the back door. My state has a law against this type of misrepresentation.  Yours probably does too.  “Title 44 Chapter 19” of   The Arizona Revised Statutes states that, “knowingly making a misrepresentation to a person that another person sponsors, endorses, or approves, the (charitable) solicitation, if the other person has not given consent in writing  to the use of his name for that purpose,” is a civil penalty.4

Nowadays it is easy for a charity to "borrow" a company logo off a company website for use on a charity's brochure for an implied endorsement.  And don't say, “Oh that would never happen.”

When I once worked at a certain unnamed company, it did happen. Some independent contractor, not even an employee, borrowed our company’s logo off of a site, in order to push his favorite charity. He wanted everyone that worked for that company to think that the company had endorsed the charities.  Well, it worked.  All of the employees thought it was a company approved charity, and then on further investigation found out differently. After all, my department head was disseminating an official looking charity brochure with the company logo on it, and was asking everybody to contribute.   In his defense, he was fooled like the rest of us.  He didn’t manufacture the brochure.

It wasn’t like the charity was a benign charity that everyone supported either.  The charity was involved in a controversy.  It was the American Cancer Society and in the press, it had just announced that it was using aborted fetal cells in its cancer research. I admit that I was the one that raised the alarm, and my objections initiated the investigation over who in the company approved the controversial charity to begin with.

This situation could have easily been avoided.  A clear and concise written company policy that designates a high-ranking official company a gatekeeper, such as the VP of Public Relations can help prevent misrepresentation.  He can look out for fraud, and become the optimum authority on which charities a company should endorse,  and ask its employees to donate to. He can curtail embarrassing situations. Rule with diligence over your company's, and your own personal funds.

Teach charitable giving.
In an Arizona Republic article entitled, “Emotions Drive Moral Decisions, Study Hints,” a Princeton University researcher study backs a theory that we give voice to the fact that our moral judgments are based on reason, but we really act on emotions, and make up reasons for our actions, afterwards. 9     In other words, national awareness, emotional advertisements, and widespread advertised support of the more familiar charities does not absolve you from personally investigating the charities to which you donate money.  According to Jesuit priest James F. Keenen, S.J., in an article, entitled “Telling Right from Wrong - On Giving Moral Advice”, each person is responsible to God, himself, and others for forming and following a right conscience. 10   Does actions by your employer's charity follow "your" own conscience?  Not your employer's, and not your Aunt Emma's. You know, Aunt Emma?  She’s the one who told you which inn would best help take care of the injured man.

Don’t abdicate responsibility, because you believe that the amount of money isn’t relevant. This virtue of personal responsibility applies whether the funds involve “The Good Samaritan’s” is two pence, or your two dollars.  It's not the amount; it's the principle. "He who is faithful in that which is least is faithful also in much: and he that is unjust in the least is unjust also in much."1 Luke 16:10, NKJV

If this sounds too complicated, it is.  Some professional athletes with philanthropic hearts, and large wallets have hired researchers, or if you like, professional charitable giving teachers, to help them choose charities. These researchers advise the athletes on where they will get the most effective, and efficient results with their financial gifts, creating a unique business service opportunity.  11    But with most of us, a little bit of our own research will suffice to prevent the unscrupulous innkeepers from thriving. 

Simply give.
Stewardship is prudential, and personal.  Instead of making a check out to a favorite medical charity, you can offer that friend who has cancer your time.  Simply, offer to drive her to the doctor’s once a week to show your support.  Writing a check can be easy, convenient, and uncomplicated.  A Good Samaritan finds that personal time is hard, timely, neighborly, and unexpected, and sometimes more appreciated then writing a check to a charity.

Prophesize in faith; heed warnings.
Don't worry about your favorite cause, not being covered by any charity, due to your lack of giving.  Funding an unscrupulous charity, just because it’s the only one covering your special cause in unjustified.  Out of the ashes, scrupulous charities will rise up as Phoenixes to take their place.

“For I say unto you, That unto every one which has shall be given; and from him that has not, even that which he has shall be taken away from him.  But those mine enemies, which would have not that I should reign over them, bring them hither, and slay them before me." 1 Luke 19:26-28, NKJV

Practice cheerfulness in mercy.
According to Calvin Woodard in an Arizona Republic article entitled, "Americans Giving More to Charity, but Trusting Less,” misgivings in giving is up.  Cheerfulness in mercy can't happen when Americans are suspicious in their giving. 3 

You can start to ask questions.  You can stop giving blindly.  You want the full benefit of your goods, and yet, still take care of your neighbors.

Perform a charitable act.
"Having then gifts differing according to the grace that has been given us, whether prophecy, let us prophesy according to the proportion of faith; or ministry, let us wait on our ministering: or he that teaches, on teaching; or he that exhorts, on exhortation: he that gives, let him do it with simplicity; he that rules, with diligence; he that shows mercy, with cheerfulness."  1 Romans 12:6-8, NKJV

Giving in simplicity, presiding over funds with diligence, mercy with cheerfulness, exhortation of the truth, prophesizing in proportion to faith while heeding warnings, and ministering with carefulness, as well as compassion, all are laudable virtues.  Luke’s, Good Samaritan, never viewed charity as a popularity contest, or as a convenience.   Like the true Good Samaritan, who stayed at the inn, a little bit of investigating, before giving to a charity can be a charitable act, in and of itself. 3

Revisit “The Good Samaritan.”
Luke 10:35, and its modern “The Good Samaritan Revisited” version, highlights two kinds of good-hearted “Good Samaritans.”

In Luke 10:35’s version, “The Good Samaritan”, used his own judgment based on past experience with the innkeeper.  He reacted personally, inconveniently, carefully, and responsibly.

In its modern version, “The Good Samaritan Revisited”, used other people’s judgments.  He reacted impersonally, conveniently, carelessly, and irresponsibly.

Of the two versions which of these two Samaritans “proved himself neighbor to him who fell among the robbers?”

Is it the one who followed “The Golden Rule” and made his way back, “To love his neighbor, as himself?”  Or is it the one “who paid the innkeeper, and snuck out the back way?”

Is it the one who "at every moment did what love required?"  Or is it the one who “took the easy way out?”

You know the answer.  It is the one who “rules with diligence, gives in simplicity, exhorts truthfully, prophesies warnings, ministers with carefulness, as well as compassion, and performs cheerfulness in mercy.”

Then Jesus said unto him, "Go, and do thou likewise."1 Luke 10:37, NKJV

Footnotes

1   Scriptural quotations taken from Today’s Parallel Bible, King James Version  (c)   2000 by The Zondervan Corporation, Grand Rapids, Michigan 49530, USA,   Used by permission.

2   Maureen West, The Arizona Republic, Editor, Pam Johnson, "Fund-Raising Scams 
    Surface", Phoenix Newspapers Inc. 200 E. Van Buren, Phoenix, AZ 85004,  
    September 24, 2001, p. A-82.

3   Associated Press Calvin Woodard, The Arizona Republic, Editor, Pam Johnson,  
    "Americans Giving More to Charity, but Trusting Less", Phoenix Newspapers 
    Inc. 200 E. Van Buren, Phoenix, AZ 85004, April 24, 1997, p. E-2.

4    “Title 44 Chapter 19”, Arizona Revised Statutes, 2001 Edition.

5     Dan Rather, Anchorperson, CBS News, Broadcast Date October 26, 2001.

6     Craig Harris, The Arizona Republic, Editor, Pam Johnson, "Athletes’ Charities: A
     Mixed Bag", Phoenix Newspapers Inc. 200 E. Van Buren, Phoenix, AZ 85004, 
     August 25, 2002, p. C-15.

7     Interview with Carole Towles, Interlibrary Loan Supervisor, Burton Barr Public 
     Library, City of Phoenix, Phoenix Public Library, 1221 North Central Avenue,
     Phoenix, AZ 85004, October 25, 2001.


8     Diego Ibarguen, Associated Press, The Arizona Republic, Editor, Pam Johnson,     
     "Red Cross Redirects Liberty Fund", Phoenix Newspapers Inc. 200 E. Van Buren,   
     Phoenix, AZ 85004, October 30, 2001, p. A-5

9     Lauran Neergaard, AP, “Emotions Drive Moral Decisions, Study Hints”,   
     The Arizona Republic, Editor, Pam Johnson, Phoenix Newspapers Inc. 200 E. Van      
     Buren, Phoenix, AZ 85004, October 22, 2001, p. E-1.

10   James F.  Keenan, S.J., “Telling Right from Wrong - On Giving Moral Advice”,     
     Catholic Digest, Richard J. Reece, Editor, University of St. Thomas, 2115 Summit     
     Avenue, St. Paul, MN 55105, July 1996, pp. 78-83. 

11    Craig Harris, “Phoenix Women Aid Charitable Athletes”, The Arizona Republic,       
      Editor, Pam Johnson, Phoenix Newspapers Inc. 200 E. Van Buren, Phoenix, AZ      
      85004, October 22, 2001, p. C-14.

Tuesday, March 10, 2020

LS Wagen Attends Career Day at AZ Compass Prep


LS Wagen with Job Hunting book at High School Career Day



LS Wagen on February 25, 2020, at the request of the Dean attended a High School Career Day at AZ Compass Prep school in Chandler, AZ.   The fair was convened to give high school students from the Skyline Charter School high school campuses across the Phoenix Metropolitan Valley a chance to investigate their chosen paths after high school.

Many higher education schools had tables including Maricopa Community College, Grand Canyon University, Park University, and others such as my alma mater, Arizona State University.  Also, the military was there, as well as a few employers.

I was able to present my job hunting book for beginning resume writers such as teens looking for their first or second job, recent college graduates, returning veterans, stay-at-home Mom's reentering the work force, and recent immigrants.

One reason why this nonfiction book appeals to teens, and other Superman fans is because it's about Superman.  Superboy is growing up and applying for a job as Superman.  We follow his journey in doing this thus learning how to apply for jobs for ourselves.

Since I wasn't allowed to sell my book for legal reasons, I explained to the teens that they could find Super Man's Resume: A Beginner's Guide to Resume Writing, and Beyond at Amazon, or wherever books are sold.  It can be specialty ordered from any bookstore.  It is available as print, or Kindle.

However, one of the students won a free book!!!



Saturday, November 2, 2019

BOOK REVIEW FOR HOW LUCK HAPPENS


Like my book review on another book, The Power of Moments, at first glance – How Luck Happens –Using the Science of Luck to Transform Work, Love, and Life by Janice Kaplan and Barnaby Marsh, this book doesn’t seem to be a business book.  But its subtitle gives it away with the word “work” in its subtitle.

How does the subject of luck transform work in this book, you ask?  The answer lies in what we call luck, serendipity, chance, destiny, or even God in the subject of career moves.

There is no doubt in my mind, nor anyone else’s mind with any age or experience on them, that luck is an important component in a career move.  But as the co-authors state luck needs to be married with education, skills, and talent in order to succeed.

I may meet the Chief of Surgeons, along with the CEO of the hospital at a local charity event designed to raise money for the nonprofit hospital, but unless I have the education, experience, and a medical license, I’m not going to be offered that job I want as a surgeon at my local hospital.  But if I am an unemployed surgeon that attended this charity event in hopes of making good contacts that will lead to a job offer, then the authors call that “planned serendipity.” 

Planned serendipity is you planning to be at the right place, at the right time for the right reason, with the right education, talent, and experience. (And just to be clear with a license to practice medicine.)

Now this apparently random chance 30 years into your future isn’t known to you while you are in high school, planting the seeds of opportunity by getting good grades so you can clear an academic scholarship.  A scholarship that will enable you to become that surgeon. So according to the authors, you should also have a dose of optimism, and the expectation of continued good luck factored into the equation.

Author Barnaby Marsh, is an expert on the psychology of risk taking, and states in the book, “Opportunities are all around you; you just have to learn to see them,” he continues, “There are ways everyone can make themselves luckier.”

Janice Kaplan, Barnaby’s co-author, also knows a thing, or two about luck, as a former television producer, and bestselling author of The Gratitude Diaries.

In her line of work as a television producer, she quotes Seneca, the ancient Roman philosopher “Luck is what happens when preparation meets opportunity.”  Ancient wisdom.  She gives countless anecdotal examples of previously unknown television, Broadway, and movie stars being in the right place, at the right time in order to be “discovered.”  But she states before being discovered, you have to have taken steps to develop that talent, move to Hollywood, or New York, and get out in public.  You have all heard of the countless examples of waitresses, and waiters being discovered. Trained actors out in public making a living, expecting to be discovered. These stories are legendary.  Ms. Kaplan states that the necessary elements are being open to opportunity, being willing to take risks, optimism, and an ability to think differently from others.

According to the book, this works in the dating life as well. I remember as a young teen, Mom always wanted me to dress well, and put on make-up before I went out as “I might meet a nice boy, and should make an impression.” Shy, Dad wanted me to open my mouth, next time I met a nice boy. The authors also give numerous anecdotal examples of acquaintances who serendipitously met the love of their lives. Looking and sounding good in public, I might add.

It might sound like I totally loved the book, but not necessarily, I gave it 3 stars on Amazon. The main issue I have with the book is the words in the subtitle, “Science of Luck.”  There is very little science in this book.  The Scientific Method was not followed. Asking a question, conductiong background research, constructing a hypothesis, testing a hypothesis by experimentation, analyzing the data, sharing the results, and drawing the conclusion. Scientific Steps in the Scientific Method, not respected.


Their science consists of anecdotal evidence from acquaintances, historically known information, and surveys.  Surveys which ask, “Were you lucky when you met this spouse?”  “Were you lucky when you got this job?”  How did they choose the participant for these surveys?  How did they test the results?  How did they define luck?  Where were these surveys published? We don’t know. The annotations about the surveys were unhelpful, poorly written, very unclear, and vague.

You can easily see the holes in those questions.  No matter how serendipity played a role in meeting the participant’s spouse, if you were in the middle of a nasty divorce at the time the question was asked the resounding answer would be, “No!!!.”  You may have had 25 years of gloriously faithful wedded bliss, producing 5 children, and 25 grandchildren, but if your husband had just ran off with his secretary, this would indeed put a damper on the question.

You may have experienced an exceptional “discovery.” But the moment the question survey was asked, you were in a middle of a spiritual mid-life crisis.  You may have had many fulfilled years working as a serious Broadway star, but was fed up with the superficiality, and fame of stardom, and was planning to run off and become a Buddhist monk in Tibet on some mountaintop half way across the world.  You answer would also be a resounding, “No. I was not lucky.”  Even if your career money, was paying for that Tibetan trip, and you were renting out your mansion while you were gone.

Surveys are not really scientific.  They are subjective.  The answers depend on the participants’ beliefs, and moods at the time. They really can’t prove a thing.  Janice Kaplan is an author, and television producer, not a psychologist, or sociologist, an even a labor economist.  Barnaby Marsh may be working as a labor economist, but was educated as a biologist.  But anecdotal evidence, surveys, ancient philosophies, and even legends can work as historical empirical evidence. Instead of the Science of Luck in the subtitle, I would have used the History of Luck.

Another issue I have with the authors is how they necessarily define luck. Jesus said, “What profit is there in this life, if you can gain the whole world, and loose yourself in the process? Matthew 16:26. So is Kanye West lucky because he found Jesus, or is it because he married Kim Kardashian, and became a famous rapper, father, and fashion designer?  Or could his luck be because his national platform can help Kanye spread the Gospel, especially among his famous peers?  Perhaps his luck contains all of this?

So who can benefit from this book?  How about a teen with Hollywood stars in her eyes?  She believes she is entitled to that Hollywood fame without any of the hard work, and study that goes with it. Luck alone will suffice.  Or maybe even a college school quarterback thinking he has to play for the NFL, and neglects his studies.  My former boss, a high school football star who was injured in his senior year of high school thus losing his athletic scholarship, considers himself very lucky indeed.  He wouldn’t have met his loving wife, worked in a career he loves with children at a nonprofit Christian children’s home, and concentrated on his studies, if he went down that other road. His relationship with others, and His Lord grew out of that misfortune event.

So I would highly recommend this book to the young among us.  What experience only can buy, this book may just open the eyes to what youth lacks. So parents get this book for your high school, and college senior.

For adults, this is a book to see your life steps differently, and to be more grateful for the twists, and turns you took along the way to get to where you are now.  To be more grateful for the chance meetings, and serendipitous opportunities that God gave you along the way. Gratitude is what Janice Kaplan, New York Times Bestselling Author of The Gratitude Diaries emphasizes in the book, How Luck Happens – Using the Science of Luck to Transform Work, Love, and Life.  No wonder it seems almost like a sequel to her book entitled, The Gratitude Diaries. And she used her friend, co-author, and business associate, Barnaby Marsh, who, by the way, she had met serendipitously, to help her spread her message about how good luck happens along life’s highways, and how to be grateful for those happenings. I think I was lucky to have found this book in my local library.  Checked it out, and read it for free. Not sure I would have paid for it however. At my age, I already had learned the life lessons this book espoused. The hard way. I lived it.


How Luck Happens – Using the Science of Luck to Transform Work, Love, and Life, Janice Kaplan, and Barnaby Marsh, Dutton, Imprint of Penguin Random House, New York, New York © 2018

Tuesday, October 29, 2019

BOOK REVIEW - THE POWER OF MOMENTS


Chip, and Dan Heath, two brothers, who amazingly live on 2 different coasts somehow managed to get together to write The Power of Moments – Why Certain Experiences Have Extraordinary Impact.  At first glance, this book doesn’t seem to be a business book, so why would I review it on this site? Well, you’re wrong; it is a book about Business.  They do claim to teach one how to create moments in one’s personal lives, such as birthdays, confirmation, wedding, anniversaries, and bar mitzvahs, but they also discuss how to create special, and memorable “work” moments both for a company’s employees, and its customers.  They discuss onboarding of new employees, and creating special “moments” of customer contacts.  However, they do warn about overdoing it. Not every single moment at work can be an extraordinary memorable experience, because then the moment is not out of the ordinary; it’s just ordinary.  You can’t have highs without the lows. You can’t celebrate every employee’s arrival at work in the morning with a cheer, and a song.  That’s just going overboard.

What do they advocate celebrating?  The onboarding, and training experience, the promotions, and special customer interactions, such as the one millionth customer, etc.

How do they create these moments?  By incorporating certain characteristics, such as elevation (building peaks, breaking the script), insight (trip over the truth, stretching for insight), pride (recognizing others, multiplying milestones, practicing courage), and connection (creating shared meaning, deepening ties, making moments matter) embedded in these special moments.  Extraordinary life changing moments according to the authors have all of these elements.  Businesses rarely incorporate all of them.  Religious rites will try to hit them all. Think of your wedding, confirmation, or bar mitzvah.  After all, didn’t it have a lot of these characteristics?

Although businesses may not incorporate all of them, think of your own business activities. You can see where celebrating onboarding training with a graduation cake, party, and a congratulatory song can encourage the characteristics of pride (recognition, milestones), and connection (shared meaning, making moments matter).

Breaking the customer service script, (elevation) can come with a personal touch to the conversation, and can offer a surprising lift to a customer’s day. Such as fawning over a customer’s pet, while they are buying dog food, etc.  The customer feels more than just a consumer with a wallet.  Although the authors do warn about overdoing this one.  Too much syrup, and too many special moments dilute the specialness.

When work becomes one party, and celebration after another, there are no special moments for the employee.  For an adult, a Spirit Dress-Up Day for contact center employees that happens every day can just seem like you’ve suddenly been transported back in time to your high school. Reliving your youth is not necessarily, a good thing.

If a customer just wants his customer service issue handled, and not a new best friend, he may resent the sugar, if his problem was never resolved.  If you loose his dog food in the mail, and Fido is hungry, all the fawning over his pet, won’t make the customer or his dog feel better, and would probably just aggravate your customer.

Stretching for insight, an employee during career development day after hearing many speeches about moving up the corporate ladder can become encouraged and motivated to work harder.  However, once he realizes that there’s no more room on the ladder, he can also easily become disillusioned. 

You can apply this concept to your personal life as well.  Your 3 year old’s birthday party would be a big hit with baby elephants, but just think if you celebrated his birthday every day of the year. Baby elephants wouldn’t seem like such a big deal, would it?

In conclusion, this book offers an insightful view of how to create highly memorable moments for employees, and customers alike without going overboard.  I recommend it for any establishment.

And P.S., it can also help you plan one hell of a birthday party for your little tyke too!

ThePower of Moments - Why Certain Experiences Have Extraordinary Impact, Chip Heath, Dan Heath, Simon and Schuster, New York, NY, © 2017.